Wigan is turning to NDL to test Covid-19’s eForms solution


The Wigan Metropolitan Borough Council has teamed up with NDL to provide an electronic form for residents to book Covid-19 tests.

The collaboration has meant that the council has been able to deliver more than 1,000 Covid-19 tests per week and, at its peak, electronic forms were used to provide 287 tests in one day.

The council already had a working relationship with NDP, through a previous robotic process automation (RPA) project. In response to the pandemic, the two organizations worked together to offer a fully integrated and easy-to-use public trial eForm public reservation test solution that was secure and allowed for continued flexibility.

The final solution obviated the original system, which was longer and prone to various problems, which made local residents expect more than necessary. He was also open to human error, as each stage required human intervention.

The streamlined approach of eForm eliminated the need for staff intervention, which meant that canceled strips could be filled in automatically. Residents can access the eForms booking system from their digital device, select an appointment space and a test center that suits them, and then receive immediate confirmation of their booking. The system meant that residents received improved service, while overhead and administration time were reduced for the town hall.

The various data points available now also made it possible to quickly introduce a QR code registration process for residents who needed immediate testing.

NDL works with public sector organizations to help them overcome challenges. The Royal Orthopedic Hospital NHS Foundation Trust as well used NDL to deliver a number of eForms including a presentation of lateral flow tests and two Covid-19 risk assessment forms.

Tom Wright, head of digital interaction at NDL, said: “Existing digital systems have created a huge improvement in service and experience for residents and have streamlined the long and lengthy process of booking reservations and test recordings. of Covid-19.

“Delivering more than 1,000 COVID-19 tests a week to local residents is a great result for the Wigan Council, and it just shows that digital strategies are the way to go to keep up with rising demand and administration tasks, especially during a crisis “.

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