University Hospitals Sussex NHS Foundation Trust has reached an agreement with CardMedic to deploy an app to help NHS staff communicate with patients with hearing or visual impairments.
The CardMedic app was launched during the Covid-19 pandemic to help healthcare professionals care for patients with hearing, visual or other disabilities that may hinder vital communication. It offers online fact sheets to help guide patients through routine clinical interactions. Doing so can help improve the patient experience and improve the care they receive.
The app’s flashcards can replicate conversations on a wide range of healthcare topics. Questions and explanations about the application have been developed by clinical professionals and staff can also add free text. It is able to address a number of communication barriers as content can be converted into different languages, sign language videos, easy reading or reading aloud. It also has an integrated voice-to-text translation tool.
Barbara Harris, head of trust inclusion, said: “When you have to have shorter conversations, especially at midnight, doctors often feel they don’t want to bother a translator. CardMedic builds bridges to meet patients’ needs .
“You have something that’s an absolutely instant way to communicate with your patients, and in so many language formats, that’s a big benefit.”
University Hospitals Sussex is the first acute trust to sign a business agreement with the company.
Dr Rachael Grimaldi, co-founder and CEO of CardMedic, adds: “We are very proud to launch CardMedic with University Hospitals Sussex NHS Foundation Trust as our acute secondary care site.
“Our relationship is a faithful reflection of what a multidisciplinary team effort can achieve. All involved share our passion for putting clear communication with the patient at the center of healthcare, improving the patient experience and quality of care, and reducing health inequalities. ”
The five-year contract will allow UH Sussex NHS Trust to implement the application across the Trust’s business domain, which was formed from the merger of Western Sussex Hospitals NHS Foundation Trust and Bright and Sussex University Hospitals NHS Trust. With a focus on linking care to its five major hospitals, recently has partnered with System C to implement a care coordination platform.