the essence and use cases


Editor’s note: Alena explains how telemedicine technology can be used in veterinary medicine and why it is worth investing in telemedicine software in animal health care services. If you are interested in establishing technology-based animal health care, you can contact the ScienceSoft team to healthcare IT consulting.

In March 2017, the Veterinary Innovation Council (VIC) respondents pet owners in the US to better understand their use of telehealth in veterinary medicine. About 30% of respondents said they did not know telemedicine existed and 26.4% said telemedicine was not available.

One of the reasons telemedicine was unpopular at the time was a veterinary practice law that allowed veterinarians to offer telehealth and telemedicine services only to clients who already had a veterinary-client-patient relationship (VCPR *).

* The VCPR is established only when the veterinarian examines the animal in person and is maintained through periodic veterinary visits as necessary to monitor the animal’s health.

Due to the COVID-19 pandemic, veterinarians had to limit personal contact with their clients. This has led federal governments to relax their telemedicine and VCPR legislation, making telemedicine available to a wider range of pet owners. It allows veterinarians to prescribe treatment without directly examining pets or visiting them, which will limit personal interaction and the possible spread of COVID-19 to the community. However, veterinary practices vary by state, so it is best to consult with the state licensing board for details.

Telemedicine is used successfully in veterinary medicine, for example, for postoperative controls, scheduled follow-up visits for pets with chronic diseases, dermatological problems, behavioral problems, for writing and obtaining electronic prescriptions, and so on. In addition, telemedicine allows pet owners to get help quickly. in cases of non-obvious animal health problems (e.g., a dog’s slight, sudden lameness may be a sign of simple muscle tension or severe muscle inflammation).

Different variants of telemedicine technologies may be useful for these cases: synchronous communication (using two-way live audio / video technology), asynchronous communication (storage and forwarding technology), and remote patient monitoring using smart devices. for pets). ).

It is done through an online video conference between a veterinarian and the owner of a pet and allows the doctor to diagnose, prescribe and adjust the treatment of an animal without having to personally visit a veterinary hospital or clinic.

With the help of asynchronous technologies, a customer can share a description of an animal’s health problem via email, text, or voice message, as well as sending photos or videos showing an animal’s health problem. Asynchronous communication allows the veterinarian to respond to the client according to their schedule and the urgency of the situation, as well as accumulate sufficient information about the patient (e.g., test results, images with visual signs of illness, etc.) to diagnose , prescribe or adjust treatment.

It allows you to collect animal data remotely using cloud-connected biosensors (e.g., portable glucose monitors, smart patches, etc.) that take animals out of a veterinary clinic or hospital and transmit data to the Mobile health app from a vet online 24 hours a day. Biosensors collect the vital elements of an animal (e.g., heart rate, glucose level, etc.) and transfer them to an application aimed at the veterinarian. The application makes the data available to a doctor and facilitates communication between the owner of an animal and a veterinarian via video, audio, instant messaging, etc.

Want to enable remote pet health care with a telemedicine app?

ScienceSoft’s health computing team is ready to help you design and implement the proper functionality of the telehealth application.

Opt for a cloud-based telemedicine platform

Today, the cloud is not just a model that can support the secure storage and exchange of health information. Cloud providers (Amazon, Microsoft, Google) offer automated infrastructure provisioning, cost-effective licenses, platform access from anywhere, reliable backup and recovery systems, powerful analytics capabilities, and more.

Make sure your telemedicine application complies with the reimbursement policies

Compliance with the enforcement of refund policies means that the application must provide pet owners with information about their pet’s insurance coverage and support card payments if the insurance does not cover their pets. telemedicine services.

Provide easy integration of the telemedicine solution with your EHR

Automatically transferring data to the veterinarian’s EHR saves time and minimizes the possibility of error that may occur during manual data entry (eg, animal status, changes in the prescribed treatment or medications).

For pets and their owners

Visiting a vet is stressful for an animal: starting with a trip to the veterinary clinic and back and ending with an examination in an unfamiliar setting. Telemedicine-based visits to their home environment minimize the level of stress for them and their owners.

For veterinary clinics

Telemedicine offers veterinary clinics an edge over competitors by increasing the level of satisfaction of their clients with the care of their pets. In addition, the use of telemedicine allows veterinarians to make more consultations during the day, which generates more revenue for the clinic.

It’s time to improve veterinary care with telemedicine

The global telehealth and telemedicine market is expected to do just that to arrive $ 191.7 billion in 2025, making veterinary telemedicine a promising investment for healthcare organizations and product companies. In addition, given the COVID-19 pandemic, the use of telemedicine has become a way to make the provision of veterinary care safer for pet owners. If you want to know how to use telehealth technology to improve your veterinary care services or need professional assistance to implement a high quality telehealth solution, we invite you to turn to ScienceSoft’s healthcare IT team.

Not sure what functionality your telemedicine application will benefit from?

ScienceSoft’s health computing experts will advise you on the best ways to develop a high-quality telehealth solution with the right set of features for your healthcare organization.

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