The digital physiotherapy tool could save £ 1 million a year in Wales


A digital physiotherapy tool has the potential to save more than a million pounds a year in Wales, according to a pilot suggestion.

The PhysioNow pilot supported more than 1,000 musculoskeletal patients from all Cwm Taf Morgannwg and Hywel Dda health boards to have medical assistance and advice.

The pilot’s initial results suggest it could generate more than £ 1 million a year in savings if deployed across the country, with 69% of users feeling they received faster access to physiotherapy.

PhysioNow is a clinically targeted chatbot that provides remote triage and support for musculoskeletal conditions. Patients who use the service are guided to the right path for their needs, allowing them to access the right care at the right time.

In August 2020, Connect Health and its partners, EQL and PhysioSpace Cardiff, quickly introduced NHS environments to the health council’s target areas.

Professor Andrew Walton, executive director of the Connect Health group, said: “We strive to be at the forefront of innovation and have been very active in using digital health to support people right now. difficult.

“Our tool places patients in the driving seat and allows them to take possession of their health.”

Zoe Brewster, deputy head of physiotherapy, Cwm Taf Morgannwg Health Board, added: “PhysioNow brings benefits to our team of physiotherapists, provides important information about a patient’s condition even before setting foot in the clinic and it helps us streamline our services and treat the patients who need it most. “

The four-month project, commissioned by Connect Health and coordinated by Digital Health Ecosystem Wales, was funded by the Covid-19 digital solutions fund to explore ways in which the technology could be used in response to the pandemic and in the future.

Work is now underway to extend the pilot to the 887,000 people in Wales living with musculoskeletal disorders.

Other results from the pilot found that 81% of users would recommend the service to friends, 75% said it was easy to describe their symptoms and a third used the service outside of prime office hours at a time when it was convenient for them.

Abi Phillips, head of the innovation, economics and natural resources group, for the Welsh government, said: “PhysioNow is a great example of how we can allow patients to access services from a device when and where. vulguin. Covid-19 has pushed us all to think differently, and this project has shown the level of impact that can be achieved in a short time ”.

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