Telemedicine Statistics: Explores the Value of Telehealth Technology


Editor’s note: Daria gives an overview of the current state of the telemedicine market, analyzes the forecasts for the development of telehealth applications and provides the most relevant statistics on the subject. If you are interested in telemedicine technology, we also invite you to consider ScienceSoft’s offer at development of telemedicine applications.

Telecommunication technologies in the healthcare sector are already widely used and continue to expand. However, some healthcare providers, healthcare software development companies, healthcare experts and digital vendors are hesitant. adoption of telemedicine It is worth investing time and money. I guess the reason for this uncertainty lies in the lack of information about the telemedicine market.

Based on ScienceSoft ‘s telehealth research and experience development of medical applications, I reveal some important statistics of the telemedicine market and expose the market trends. The statistics I share will help healthcare organizations, software companies, and medical device manufacturers decide whether it’s worth investing in telemedicine. Journalists, marketers, and healthcare researchers can also benefit from the statistics provided.

He global telehealth market it is expected to grow from $ 25.4 billion in 2020 a $ 55.6 billion for 2025 with CAGR (Compound Annual Growth Rate) of 16.9% [1]. This rapid growth is mainly due to the following factors:

  • The growing population and the need to expand access to health care.
  • The increase in chronic diseases and conditions.
  • The shortage of medical staff.
  • Advances in telecommunications.
  • Government support.
  • Increased patient awareness.


North America’s share of the global telehealth market in 2019.

$ 17 billion

The U.S. telehealth market value in 2019, with a CAGR of almost 36% since 2018. [2]

Among the main telehealth domains defined by the National Telehealth Resource Center are:

  • Live video conferencing (synchronous): Live and two-way interaction between a person and a healthcare provider through audiovisual telecommunications technology.
  • Store and forward (asynchronous): Transmission of a patient’s medical information through an electronic communications system to a care provider without real-time interaction.
  • Remote patient monitoring (RPM): collection of a person’s medical and personal health data in one place using electronic communication technologies, which is transmitted to a provider (hospitals, clinics, living facilities, etc.) in a different place for use. lo in care and related support. We demonstrate how RPM can be beneficial to patients ’health outcomes a sample telehealth application with remote patient monitoring.

Patient remote monitoring and live video conferencing are the most popular telehealth domains. According to the Video Telehealth Adoption Survey 2019 [3], 46% of health care providers surveyed (hospitals and clinics) use live video conferencing and 41% work. RPM to provide medical care. The Store-and-Forward domain is the third with 26%.

Below you can find the main use cases mentioned by the health specialists surveyed:

Cases of use of telehealth domains

Due to the pandemic, many telemedicine providers have already reported a growing demand for their solutions:

Teladoc Hello says video dating increased 50% [9].

PlushCare states that appointments have increased by 70% [10].

Amwell confirms that use of its app has increased 158% nationwide and 650% in Washington state since the virus hit the U.S. [10].

A doctor reports a 51% increase in engagement with its digital platform [11].

Come in says the use of its self-diagnosis tool has increased by 400% [11].

Sykes, an experienced customer IT provider, recently surveyed 2,000 adults across the United States [12] to assess their perceptions and experiences with telehealth technology in times of the COVID-19 pandemic.

12% of respondents have already used a telehealth service for something related to COVID-19.

73% of respondents say they would consider using a telehealth service if they felt they had symptoms of COVID-19.

Telemedicine during the COVID-19 pandemic

Take the tide of telemedicine with ScienceSoft

ScienceSoft’s healthcare IT team is ready to help you develop and implement high-quality telehealth solutions.

As an American Well Telehealth Index: 2019 Physician Survey [5] shows, it is estimated that between 340,000 and 590,000 American doctors will use telehealth technology by 2022.

Doctors who have already used telehealth technology in practice note that telemedicine solutions:

Benefits of telehealth

66% of patients are willing to use virtual care and 8% have tried it, according to the telehealth index: 2019 Consumer Survey [6]. Among patients who are willing to use connected health, 61% say they would use it for convenience and faster service, and 54% say they would use it to save money.

According to US Telehealth Satisfaction Study JD Power 2019 [7], telehealth consumers say their entire experience took an average of 44 minutes:

Telemedicine statistics

84% of telemedicine users were able to completely resolve their medical concerns during their virtual visit, and 73% experienced no problems during their service. [7]

Statistics show that telemedicine is already an integral part of the medical industry and its popularity will not fall. Healthcare organizations (hospitals, clinics, assisted living facilities, etc.) enthusiastically opt for telehealth solutions, while medical staff and patients mostly have positive experience with telemedicine technology. Based on the statistical results, I am convinced that it is time to take advantage of telemedicine as the market and demand grow. If you want to know how to use telemedicine to your advantage, you are welcome turn to HealthSoft healthcare IT consultants.


[1] Telehealth market, trends and global forecast until 2025

[2] Growth opportunities in the US telehealth market, forecast until 2021

[3] Video Telehealth Adoption Survey 2019

[4] Telehealth reference survey of the 2019 health system consumer

[5] Telehealth Index: 2019 Physician Survey

[6] Telehealth index: Consumer survey 2019

[7] US Telehealth Satisfaction Study JD Power 2019

[8] American perceptions of telehealth in the era of COVID-19

[9] The webcam will see you now: Doctors are asking patients to replace face-to-face visits with apps by The Washington Post

[10] Telemedicine is struggling to be an option for everyone following the coronavirus for Quartz

[11] Trump boosts telehealth services in the fight against coronavirus for CNN

[12] Survey Report: Americans’ Perceptions of Telehealth in the COVID-19 Era

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