Exercise giant Peloton has agreed to remember his popular and expensive ribbon after the death of at least one child after being trapped under the belt of the machine.
Peloton has also agreed to recall its limited edition Tread, after 18 reports of touch screen loosening and six reports of screen separation and drop. No injuries were reported from the tread.
The withdrawal of the Tread + Platoon occurs after the death of a 6-year-old child and after 72 complaints of injuries of adults, children or pets. The company has stopped sales and distribution of the Tread + and is working on modifications, according to the Consumer Product Safety Commission.
The commission urges anyone with a Tread + to stop using it and contact the company for a refund or other remedy.
“The agreement between CPSC and Peloton is the result of weeks of intense negotiations and efforts, culminating in a cooperation agreement that I believe serves the best interests of Peloton and consumers,” said Acting President Robert Adler of the CPSC. statement.
After battling withdrawal efforts for months, Peloton general manager John Foley said in a statement that the withdrawal “was the right thing to do.”
“I want to be clear, Peloton made a mistake in our initial response to the Consumer Product Safety Commission’s request that we remember Tread +. We should have collaborated with them more productively since from the beginning. That’s why I apologize, ”Foley said.
If you have a Peloton Tread +, which sold for about $ 4,000, you have until November 6, 2022 to contact Peloton for a full refund. Then there will be partial refunds. The company will also move the treadmill to a room in the owners ’homes where children or pets cannot access the machine. The company is also developing new software to automatically lock the tape after each use.
Among the 72 reports of injuries are 29 cases in which children ended up with second- and third-degree abrasions, broken bones or cuts, according to the commission.
If you have a Peloton treadmill, please contact the company at 844-410-0141 from 9 a.m. to 7 p.m. ET, Monday through Friday and 9 a.m. to 6:30 p.m. on weekends. You can also go online at www.onepeloton.com and click on Product Recovery at the bottom of the page for more information.
Withdrawals come after intense discussions at times between the commission and Foley, Peloton’s CEO.
As injury reports arrived, experts wondered if this was a case of dangerous design flaws or the need for users to be held accountable.
The debate has been closely followed as artificial intelligence-assisted fitness machines at home are becoming increasingly popular and as gyms reopen as pandemic restrictions increase.
Platoon is the undisputed star of the “connected fitness” movement. The company is best known for its high-tech exercise bike, which connects riders with classes and users around the world while developing a cult-like dedication.
Shares of the company fell more than 7% after those of the government “urgent warning“, published in April, advising owners of the company’s Tread + treadmill to stop using it.
The Consumer Product Safety Commission said at the time that it believes the product “would be a risk to children from abrasions, fractures and deaths,” it said in a press release.
The agency released a video of a child trapped briefly under one of the machines.
At least one incident happened while a father was running on the treadmill, the agency said. “Reports of a pet and objects sucked under the Tread + also suggest possible harm to the user if the user loses balance as a result.”
Company controversy warning
In a statement after the commission’s warning, Peloton said he was “concerned” because it was “inaccurate and misleading.” Owners have no reason to stop using Tread + “as long as all safety warnings and instructions are followed. Children under 16 should never use Tread + and members should keep children,” pets and objects always away from the Tread + “
Still, Peloton’s live classes began to include “additional security messages.” Remind users to remove the security key and keep it somewhere safe for children, the company said.
Specifically, Peloton confronted the video released by the Consumer Product Safety Commission, which showed a child under a treadmill. The company said that if the security key had been used correctly, this could have prevented the “type of incident this video represents.”
“The Tread + includes warnings and safety instructions in various places, including the user manual, on a security card that is left on top of the Tread + tray on delivery and on the product itself,” Peloton said. .
Design issues, withdrawal withdrawal
The commission pressured Peloton to recall the device, which sells for about $ 4,300. (Peloton’s latest $ 2,500 model has not been involved in the dispute).
Foley wrote and thanked users for their own “helpful tips,” such as exercising while children take a nap, having a guard during workouts, or using doors to keep children and pets away.
The problem is the height and belt of the tape.
Prior to this controversy, the Peloton Tread + (formerly called the Peloton Tread) was the best rated treadmill by Consumer Reports. The non-profit watchdog got the highest score for user safety, pointing to the stop button, how quickly the belt stops when the safety key is removed, and more.
The commission is limited by laws that hinder action without the permission of a company, said William Wallace, Consumer Reports security policy manager.
Consumer Reports says the commission cannot order the withdrawal without going to court.
Earlier, in a separate case, Peloton issued a voluntary withdrawal first generation pedals on their exercise bikes purchased between 2013 and 2016, cooperating with the commission. The pedals had a risk of failure causing damage to about 100 Peloton owners who were able to request spare parts from the company.
Treadmill Safety Tips
The Consumer Product Safety Commission reported 22,500 injuries to the tape in 2019, with approximately 2,000 of them involved in children under 8 years of age. Between 2018 and 2020, 17 deaths related to the treadmill were reported, according to consumer reports. The following is recommended for safety.
Keep children away.
Turn it off when not in use.
Use the security key so that the tape will stop if you fall.
Don’t put yourself on the treadmill when you turn it on.
Let it stop before going down.
Consumer Product Safety Commission.
CNN.com: “Platoon refuses to remove Tread + treadmill after 39 accidents. Its stocks are falling.”
Consumer Reports: “A safety emergency notice has been issued for the Peloton tread + treadmill.”