Patient involvement may not lead to a return to face-to-face visits


(HealthDay): Patient engagement strategies appear to produce few return visits when reopened during COVID-19 for patients who canceled face-to-face care during the earlier part of the pandemic, according to a letter from research published online June 30 a JAMA network open.

Anne R. Cappola, MD, of the University of Pennsylvania in Philadelphia, and colleagues conducted a randomized clinical trial to determine if targeted messaging could improve return to face-to-face visits during 11,120. who had canceled face-to-face appointments, procedures, or surgical procedures (March 9 to June 7, 2020) and who had not been rescheduled. Patients were not randomly assigned to any letter versus letter (1: 9), custom versus standard letter (1: 1), or electronic versus mail letter (1: 1).

The researchers found that face-to-face return visits in one month were low and did not differ significantly from each other. who received or did not receive a letter (5.0 versus 4.1 percent). However, patients receiving any letter had a significantly higher percentage of telemedicine visits and future scheduled visits in one month (telemedicine visits: 1.3 vs. 0.4%; future visits: 14.4 versus 11, 7%). Compared to standard letters, patients receiving the personalized letter scheduled more visits (15.3 versus 13.4%). Patients with below the median they were significantly more likely to schedule a visit when they sent a letter by email, compared to when they received an email .

“Strategies are needed to improve patient engagement, with attention to message framing and delivery mode, to foster continuity of health care in the COVID-19 era,” the authors write.

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Citation: Patient Involvement Cannot Cause Return to Face-to-Face Visits (2021, July 8) Retrieved July 8, 2021 at .html

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