NHSX has launched a national survey to better understand the usability of electronic patient records.
The survey aims to gather information on the performance of electronic patient records (EPRs) across the country, including how they are used by physicians and end users.
By gaining a better understanding of the profitability of EPRs and how they can be improved, NHSX hopes to develop their usability and adoption across the health service.
NHSX has hired the American research organization KLAS Research to conduct the survey. NHSX was contacted to comment on the importance of usability surveys, but did not provide any.
In 2016, Digital Health launched its Clinical Software Usability Survey (CSU), which found differences in the usability of software used by NHS staff. The survey aimed to identify where the software worked well and where usability improvements were needed.
More than 1,300 doctors provided feedback on the survey, and many clinicians gave the software they use and the overall rating “OK”.
Dr Marcus Baw, who helped set up the Digital Health CSU survey, said: “The renewed interest in usability is to be applauded, but it is disappointing that NHSX has chosen not to rely on the work done. previously on usability in the NHS, specifically the Usability of Clinical Software 2016 Study – and instead outsourced to an American company whose main business model is to charge providers for access to user feedback ”.
The UK EPR market
The EPR market in the UK includes a mix of American technology firms such as Epic and Cerner, as well as British companies such as System C.
Cerner has recently won several NHS contracts, including one EPR project at the Royal Free London NHS Foundation Trust.
He was also named the “preferred provider” of Epsom and St Helier University Hospitals. ” EPR £ 25 million.
Epic has also secured a number of major contracts, including with Guy’s and St Thomas’ NHS Foundation Trust, which plans to do so. enters live with an EPR of £ 175 million from the supplier in April 2023.
Royal Devon and Exeter NHS Foundation Trust came into operation with a new Epic EPR in October 2020, following Frimley Health NHS Foundation Trust £ 108 million contract with Epic in August 2020.
While Epic and Cerner have secured some contracts with significant bills, there have also been moves between UK suppliers.
Last year the Barnsley Hospital NHS Foundation Trust went live with one electronic patient record powered by system C. – replacing his contract with DXC Lorenzo (now owned by Dedalus).
The first round of the NHSX survey seeks opinions from physicians working in mental health, community health and ambulance settings. A second wave of the survey focused on those working in hospitals is set to be launched later this year.
Doctors who wanted to participate in the survey can do so here.