Editor’s note: Alena Nikuliak explains why billing software is a vital tool for a medical lab and describes how our clients solved their lab challenges with the help of this software. Keep reading for details and feel free to explore ours medical software development page.
As a healthcare IT consultant, I have often seen clients requesting laboratory information management systems (LIMS) and laboratory inventory management systems, the advantages of which I reviewed in my previous article, as they are the most popular types medical software for laboratories. In these cases, I explain that the functionality of these systems alone will not be enough to take care of the financial health of a laboratory. And, as a rule, I recommend considering custom billing systems as a measure to control lab finances.
Summarizing the 15-year experience of developing and implementing ScienceSoft laboratory management i medical billing solutions, I share with you an overview of three challenges that our customers solved with laboratory billing systems.
Medical billing errors can cause huge financial losses. In addition to the fact that every mistake on an invoice leads to a lower refund, labs have to wait a very long time to receive them.
That’s why I suggest opting for lab billing software to minimize the chances of error. With this software, you enter patient data once and the system automatically checks for errors at each stage of the billing process. And fluid billing processes mean constant flows of refunds.
Like any other company, labs need financial analytics to see what works well and what needs to be improved. Lab billing applications let you generate and schedule financial reports to check your lab’s financial status, verify the accuracy of your financial statement information, and analyze and evaluate your lab’s growth opportunities.
However, large laboratories often need more than these standard analytical capabilities. When this is the case for our customers, I recommend integrating a lab billing application with a BI solution. Thus, ScienceSoft BI implementation experts have implemented a financial analysis solution in a healthcare organization to help them make good use of their billing data to analyze and optimize their management and operational processes.
It is increasingly important that customers of the modern laboratory have access to the data and results of their laboratory. However, not many laboratories can achieve a sufficient level of financial transparency for customers. With a lab billing system, you can offer your customers the ability to compile their own financial reports if they wish, whenever they want, in addition to the reports provided by your lab and make your lab more transparent. You can encourage customers in your lab to view their claims, refunds, benefit statements (EOBs) as well as any other statistics they want to see at any time and place through a HIPAA-compliant customer portal.
My practice as a healthcare IT consultant often demonstrates that information management systems and inventory management systems for labs steal the prominence of lab billing software, which is why the latter is underestimated. Personally, I am convinced that billing systems are essential to ensure the financial health of a laboratory.
Of course, there are a number of ready-made products available on the market that can apparently be cheaper and faster to implement than a custom billing solution. However, I can say that often, opting for them would mean substantially changing or replacing the entire LIMS, or greatly customizing the product. And from my experience, in most cases, these efforts outweigh custom development in terms of costs and duration. If you want to know if custom billing software will be a viable option for you, my healthcare teammates and I will be happy to help, just let us know.
Are you looking for a solution to your healthcare IT challenge? Our experienced healthcare consultants are here to help.