Improving workflow automation for healthcare professionals

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Hoala Greevy, founder and CEO of Paubox

Like employers in most industries, healthcare organizations are struggling to fill open positions. current labor market. And the new reports show a growing wave of nursing shortage. This widespread shortage of healthcare workers is forcing providers to cope by having professionals deal with tasks such as data entry along with their normal patient care tasks. This waste of time means that organizations are missing out on opportunities to generate more revenue with their superior talent.

Fortunately, technology can help solve this challenge. Workflow automation eliminates manual steps that take time away from healthcare professionals and helps eliminate the need for human intervention in certain areas of work. As a result, providers can avoid human error and employees can spend less time on mundane tasks while maintaining HIPAA compliance. Let’s see how workflow automation can increase your growth and make sure your computer is always satisfied.

Manual data entry is a waste of time and money

Last year, doctors spent an average of 16 minutes per patient to record protected health information (PHI). With most doctors seeing more than that 20 patients per day, mundane data entry consumes valuable time that providers should use in billable services or in patient care. Unfortunately, obsolete data entry technologies prevent the best talent from doing their specialized tasks. This affects your income streams, along with employee satisfaction and job performance.

The healthcare sector continues to look for solutions to simplify processes and return valuable time to healthcare professionals. However, many technologies cannot solve the underlying problems of today. A good example is the recent push for digital transformation that has shifted organizations from traditional electronic fax (e-fax) systems. Email faxing allows providers to receive insurance claims and patient referrals in the form of HIPAA-compliant emails, replacing phone lines and printed papers.

With the help of e-fax, providers can speed up point-to-point transmission of electronic PHI (ePHI). Unfortunately, this system still requires a human endpoint to manage the data. Insurance claims have yet to be filed and the information still needs to be logged into the patient databases. As a result, it is someone’s job to manually transmit data between e-faxes and external systems on a regular basis. If this person is not available, the data entry falls back on the shoulders of the doctors or nurses.

Workflow automation saves time and money

By integrating workflow automation and e-fax, your practice will save you time and money. Workflow automation is a branch of AI that uses rules-based logic to monitor manual tasks without human involvement. It can automatically recognize and collect patient data for storage in an organization’s database.

Statistics show that 73% of IT leaders believe that automation helps their employees save up to 50% of their time on manual tasks. Work automation allows providers to spend more time caring for patients and recording billable hours. This can improve the delivery of services to non-profit healthcare organizations, such as social work agencies. That said, health organizations of all kinds can improve the overall job satisfaction of the best talent by automating workflow, which is a vital consideration in today’s job market.

Employees who feel overwhelmed and frustrated with hand tasks can cause serious cases of employee exhaustion. Employee fatigue is on the rise, with 52% of all workers saying they feel exhausted, 9% more than previous COVID surveys. Burnout impairs the mental and physical health of your employees, which affects their job performance. It is up to the leadership to better support its people; otherwise your hard-to-replace talent will go elsewhere.

Workflow automation can help create better work experiences by automating manual tasks that are otherwise loaded by healthcare professionals. Employees will appreciate the extra support, and you’ll see a reduction in fatigue and give your people more reason to stay.

Workflow automation can also improve the security of critical health data. A recent report from Stanford University found that approximately 88% of all data breaches they are caused by an error of the worker. Automating data entry reduces the frequency with which humans have touch-sensitive information, limiting the potential for human-induced data breaches. Reducing human error also ensures that providers comply with HIPAA regulations and avoid violations. Making security a little less worrying offers another opportunity to reduce exhaustion.

Well integrated technology it contributes to an efficient and supportive work environment and saves time and money for suppliers. Healthcare organizations should consider adopting workflow automation to reduce manual labor, mitigate human error, increase security, and improve talent acquisition. In this way, organizations allow professionals to provide the best possible care to their patients. Companies that do not take advantage of the power of technology run the risk of falling behind.


About Greevy Bay

Hoala has 22 years of experience in the e-mail industry, dating back to his first out-of-college job at Critical Path in San Francisco in 1999. Paubox, Hoala started Hawaii’s first SaaS company (Pau Spam) in 2002. Hoala holds two patents related to email security and graduated from Portland State University with a bachelor’s degree in Geography and Social Science.




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