Editor’s note: Do you find it difficult to build trust in the patient that can help improve the quality of care? In this article, Alena gives 3 tips on how to build long-term relationships with patients and build their loyalty with the software. Keep reading and feel free to turn to ours medical computer consultants to get answers to your questions about building patient trust with high quality software solutions.
ScienceSoft clients in the healthcare industry often ask me for advice on how to nurture patient trust with the help of technology, as they see that trust helps improve patient satisfaction rates, reduce readmission, and increase economic results. Below, I share 3 tips on how to build patient trust with software that has already helped ScienceSoft customers in the healthcare industry.
I recommend healthcare organizations to be more transparent in dealing with patients. Therefore, the potential of a patient portal cannot be underestimated. Thus, one of the ways to build trust with a patient portal is to allow patients to publicly leave comments about doctors and other medical staff and the overall quality of services on the provider’s website. This opportunity to look at your services through the eyes of patients can help you improve the quality of care. Your patients can also use a portal to communicate with medical staff by sharing their concerns and discussing questions related to their illnesses. In addition, you can create a space that allows patients to discuss, for example, their treatment process or choose doctors according to qualification. This will make patients confident that their opinion is important to a health care provider.
Another way to build patient trust that I suggest to healthcare organizations is to involve patients in the process of their treatment, which can help patients feel on a team with their care provider. That’s why you can to Develop a Mobile Health Application | which provides patients with their treatment plans and reliable information about their vital elements (including body temperature, blood pressure, pulse and respiratory rate, etc.). You can get an idea of what such an application might look like from the ScienceSoft project on designing a care coordination application.
In addition, you can enable the app to notify patients to take medications and monitor their diet. And you can add gamification features to the app and encourage patients to improve their disease awareness and treatment procedures with tests and trials. Try this demonstration of patient application to see how it looks in real life.
My consulting practice shows that patient confidence is likely to increase with the increased accessibility of your services.. Now, when the importance and demand for remote services has never been greater, you can offer your care services without physical interaction through a telemedicine application (my colleague Anastasia Yaskevich describes telehealth applications in more detail in the his article). With the telemedicine app, you can offer real-time remote consultations and arrange electronic visits via video chat. To see how it works, check out ours project in the design of a HIPAA-compatible Android version of the Chiron Health platform.
In addition, telemedicine applications allow you to renew prescriptions, fill out medical forms and do other formalities without visiting a doctor.
In addition, telemedicine applications can be enriched medical chatbot technology. Chatbots can search for the necessary medical information, manage simple patient requests, and send notifications about upcoming electronic visits, streamlining care processes, increasing care availability, and helping patients with routine treatment.
Now, high-quality software is one of the prerequisites for building long-term relationships with patients and earning their trust. If you want to make sure that the software you are using is ready for the task or is interested in introducing any type of software mentioned in the article, just let me know.
Are you looking for a solution to your healthcare IT challenge? Our experienced healthcare consultants are here to help.