Grab Singapore announced today (May 19) a pilot service of robot runners at the Paya Lebar Quarter (PLQ), starting in the second week of June.
The robot runner will be able to consolidate orders at various restaurants in the mall before delivering them to delivery partners at a central collection point for delivery of the last mile.
Grab projects that your delivery partners can shave for five to 15 minutes of the usual time needed to browse malls and pick up multiple orders.
During the pilot phase, the robot runner can serve up to 35 GrabFood and GrabMart merchants in basement two of the PLQ Mall and will tranship approximately more than 250 orders a day.
At first, a Grab runner will guide the robot runner on his ideal route.
This will allow you to learn, adapt and function effectively in a controlled environment. The pilot is expected to last a month and Grab will review its performance and viability before extending this service to other locations.
The introduction of the robot runner comes when Grab introduced the combo and combo feature at several malls last year. The feature has grown in popularity among consumers as they get to place orders at different restaurants in a mall and pay a single shipping commission.
However, with the number of such orders increasing, delivery partners have seen that they need more time to maneuver through the malls to locate multiple restaurants.
“As a technological platform that serves consumers, traders and suppliers of delivery, we are continuously looking for innovative solutions that can improve the overall delivery experience for all parties. It’s a good balance to achieve and we believe that advanced technologies like AI can help us do it right, ”said Yee Wee Tang, CEO of Grab Singapore.
Driven by artificial intelligence
The robot runner is designed in collaboration with Techmetics Robotics, which specializes in the design of a wide range of autonomous mobile robots.
The Grab robot runner will have the ability to learn about his environment through artificial intelligence (AI) and optimize it for maximum efficiency.
It also comes equipped with security features such as built-in light and range detection (LIDAR) sensors to detect incoming obstacles.
In addition, it has an automated voice message that warns buyers of their presence and the ability to scan and control their immediate proximity in real time to avoid sudden obstacles and avoid collisions.
The food cart of the running robot will be equipped with a combination lock, the combination will only be given to participating merchants and Grab staff. This is to prevent the manipulation of passers-by.
Featured Image Credit: Grab